Effective Date: March 12, 2025
1. Introduction Welcome to Venus GCC ("we," "our," or "us"). Venus GCC is a registered brand under Lumina Organizers FZC LLC, operating under Trade License No. 4311972, located at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. We value your privacy and are committed to protecting your personal data in compliance with UAE data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), and ensuring alignment with Shopify's privacy requirements.
2. Information We Collect We may collect and process the following personal data:
- Identity Information: Name, contact details, billing and shipping addresses.
- Transaction Data: Payment details and order history.
- Technical Data: IP address, browser type, and device information when you visit our website.
- Marketing Preferences: Your preferences for receiving communications from us.
3. How We Use Your Data We use your data for the following purposes:
- To process and deliver your orders.
- To manage customer service inquiries.
- To comply with legal and regulatory requirements.
- To enhance our website experience and personalize our offerings.
- To send promotional offers (if you have opted in).
4. Data Sharing and Security
- Third-Party Service Providers: We utilize Shopify Inc. to power our online store. Shopify collects and processes your personal information as described in their Privacy Policy. Additionally, we may share your data with payment processors and delivery partners to facilitate transactions and order fulfillment.
- Data Security: We implement secure servers, encryption, and access controls to protect your personal data.
5. Data Retention We retain your data only as long as necessary for the purposes stated above or as required by UAE legal and tax regulations.
6. Your Rights Under UAE Law Under the UAE Personal Data Protection Law (PDPL), you have the right to:
- Access your personal data.
- Request correction of incorrect or incomplete data.
- Request deletion of your personal data unless required for legal or business reasons.
- Withdraw consent for marketing communications.
7. Cookies and Tracking Technologies We use cookies to improve your experience on our website. You can manage or disable cookies through your browser settings.
8. International Data Transfers If your data is transferred outside the UAE, we ensure that it is protected under applicable data protection laws.
9. Updates to This Privacy Policy We may update this policy periodically to reflect changes in the law or our business practices. The latest version will always be available on our website.
10. Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: contact@lumina.ae
Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
By using our website or services, you agree to this Privacy Policy.